| | | About Clippingshop.com Clippingshop.com provides a fast, yet high quality, image processing service. Services currently offered include hand drawn Clipping Path our masking/alpha channels and Vector. We accept all image file formats including jpg, tiff, eps, psd, png, raw and more. Our credit bundles page contains a range of credit bundles for purchase which can then be redeemed for Clippingshop services. Bundles are available in a range of sizes to suit all needs and start from as little as $0.62 per credit. To view the services we offer and the costs for each service, view our services page. | Key facts you should know Non-Disclosure Agreement (NDA) - We are the leader in the industry. Founded in early 2008 Clippingshop.com was the first service of its kind offering a one stop solution for image processing services online. As of January 2010 we have served over 8000 photographers, studios, advertising agencies and professionals.
- We have an expansive range of resources. With over 100 full-time employees staffed around the clock 7 days a week, we can ensure the highest quality for each and every job.
- We offer a comprehensive workflow. With at least four departments working on every project, we can effectively meet all of our client's needs. Learn more.
- We don't own your images, you do. Security and copyright are of the utmost importance at Clippingshop.com, we will only store your images for 14 days after job completion where they are then deleted from our server, or sooner, if you delete them from the 'my jobs' section yourself.
- Technology. We employ the latest technology, ensuring that our servers, internet connections and power supplies are fail safe.
- We guarantee effective and efficient communication. Our client support and service is our main point of difference. Our customer service team is based in Australia and guarantee to answer every request, feedback and query within 30mins at any time of the day.
- We send feedback directly to top management. Your feedback is important to us. Not only does your account manager welcome it, so does the company's top management. If needed, every customer can complete a special contact form that is available in the Client Area. Once completed, the form is sent to the top management of the company for their review.
- We train professionals. Our experts developed special courses to train operators, managers, and quality control managers. Each member of the Clippingshop.com team receives professional certification on an annual basis. This allows us to maintain the highest quality of work.
- We are ahead of the game. Clippingshop.com's research and development department continually works to explore new technologies, methods and techniques to improve your experience with the site. This allows us to always be ahead of other online image processing service providers.
- We build a unique experience for each client. In addition to just processing your jobs, we also build a profile of our customers. With the more jobs you process, we build a unique and accurate profile of what you like and your job request. This helps us service your needs better by providing you a unique service that is different for each customer.
- We are an Australian managed company with customer support provided by Aplus Image Solutions Pty Ltd. We also own our production centres in India and Phillipines.
- We work under a non-disclosure agreement. Learn more.
- We offer a satisfaction guarantee or your money back. Learn more.
| | | | Clippingshop.com guarantees you a refund for the following reasons: | Your order cannot be completed
Your request to cancel the order is received before the order is initialized
You are not satisfied with the result and we have not attended to your request to correct the issue
| How to Contact Us Should you have any further questions or concerns about Clippingshop.com services, please complete the contact form click here | Step 1: — A client posts an order | Step 2: — The support team responds to the order.
— The support team makes sure the order has all required information (descriptions, attachments). Support may ask the client to submit additional information, etc.
— Support passes the order to a production manager. | Step 3: — The production manager investigates the order and its requirements. This may result in additional questions.
— The production manager prepares the order and passes it to production. | Step 4: — Production process the job.— After processing is complete, its passed onto the QA-team. | Step 5: — The QA-team analyzes the job. This may result in fixing requests to the production manager.
— Once QA-team approves the job it is passed to the client. | Step 6: — If the client requires corrections, the job is resubmitted (Australian support is brought in to aid any corrections) | | Non-Disclosure Agreement (NDA) for Clippingshop.com Clients | | Clippingshop.com respects your intellectual property rights and will only process your images to your requirements and store finished files for a period of 15 days on our servers. Your copyright will remain yours. | | Clippingshop.com will not take your image or use it in whatso ever means or methods, resell it, or give it to anyone under any circumstance. | | Clippingshop.com guarantees that all the images that you send to us, will remain confidential and secured safely on our servers. | | Clippingshop.com believes in fostering relationships with its clients and respects your business. | | Our Commitment to Data Security | | To prevent unauthorized access, maintain data accuracy, and ensure the handling of your images, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the files we collect online. | | | |
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